Assistance Hours

Our support team is available during the following hours:

• Monday to Friday: 8:00 AM – 5:00 PM (Local Time)

We strive to respond to all inquiries within 1-2 business days. Please allow up to 2-3 business days during peak periods.

Quick Answers

For immediate answers to common questions, please review the following:

• When will my order be dispatched?
  Orders are typically processed and prepared for dispatch within 5-7 business days. Once your order has been shipped, you will receive a notification via email containing shipment tracking information.
• How can I track my shipment?
  You can track your order by visiting our shipment tracking section and entering your order details. Alternatively, a tracking link is included in your shipping confirmation email for easy access.
• Why is my tracking status not updating?
  It may take up to 7 business days for tracking details to synchronize across systems. Additionally, occasional transit delays, customs processing, or local delivery issues in your destination area can affect tracking updates. If your tracking information remains unchanged for more than 10 business days, please contact us for assistance.
• Is it possible to modify my shipping address or order details after placement?
  For a short period after ordering – specifically within the first 2 hours – adjustments to your shipping address or selected items are generally possible. Beyond 6 hours, order processing advances, and modifications may no longer be feasible.
• How do I request an order cancellation?
  Order cancellations are possible within a 2-hour window following your purchase. Please refer to your order confirmation email for cancellation instructions. After 6 hours, cancellation requests cannot be guaranteed as processing may be underway.

Need Further Assistance?

If your query is not addressed in the FAQ, please use the contact form below, and our team will get back to you as quickly as possible.